1. The AI Employee Capability Matrix
Our AI employees are defined by their Tools—the specific actions they can take inside your business systems.
- Calendar Management Suite (Counts as 1 Tool): Checks availability, books appointments, reschedules, and reads calendar events.
- CRM Interaction Suite (Counts as 1 Tool): Updates contact details, adds notes to files, creates tasks for human staff.
- Research Suite (Counts as 1 Tool): Scrapes specific websites for info or searches the live web for answers.
- Channel Switcher (Counts as 1 Tool): Can trigger an outbound phone call or send a formatted HTML email during a text conversation.
- Multi-lingual Suite (Counts as 1 Tool): The agent will be able to converse natively in up to 25 languages
- Dynamic Call Handling (Counts as 1 Tool): Can live transfer a voice call to a human
- Custom Tools (Counts as 4 Tools): Bespoke tools and custom data extraction can be custom built according to requirements.
Level 1: The Front Desk (Entry Level)
- Monthly Salary: $97 | Setup: $497
- Usage Fees: $0.325/min (Voice) • $0.05/msg (Text-based)
- Included Credit (Pays For Usage Fees): $5
- Channels Supported: Website Voice (widget) & Website/SMS/FB/Insta Text Chat
- Tool Limit: 2 Tools
Level 2: The Closer (Senior Level)
- Monthly Salary: $297 | Setup: $997
- Usage Fees: $0.26/min (Voice) • $0.04/msg (Text-based)
- Included Credit (Pays For Usage Fees): $15
- Channels Supported: Level 1 + Dedicated Phone Line (Inbound Only), Email, WhatsApp Business
- Tool Limit: 3 Tools
Level 3: The Boss (Executive Level)
- Monthly Salary: $497 | Setup: $2,497
- Usage Fees: $0.195/min (Voice) • $0.03/msg (Text-based)
- Included Credit (Pays For Usage Fees): $30
- Channels Supported: Level 2 + Outbound Telephony
- Tool Limit: 4 Tools
2. Master Service Agreement
Effective Date: Upon payment of Setup Fee.
Provider: HandShake AI (“Us”, “We”)
Client: The entity purchasing the service (“You”)
1. Scope of Service: The “MVP” Definition
You are hiring us to build and train an AI Agent. To ensure a timely launch, we strictly define the scope of the standard Setup Fee as the delivery of a Minimum Viable Product (MVP).
- Definition: Prior to work commencing, we will jointly agree on a specific “Job Description” for the AI (e.g., “Book appointments for dental cleanings”).
- Acceptance: Once the AI demonstrates the ability to perform this Job Description in a test environment, the Setup Service is deemed complete and will be made live.
- Scope Creep: Any requests to add new tools, change the fundamental personality, or expand the knowledge base after the MVP definition is agreed upon will be treated as a new project and billed at a fixed price to be determined based on requirements.
2. Fees, The Wallet & Usage
- Subscription: Fixed monthly fees are for access to the platform and maintenance.
- Usage Costs: AI processing (Voice/Text) and Carrier Fees (SMS/Telephony) are billed based on consumption.
- The Wallet: You agree to maintain a positive prepaid balance in your account “Wallet.”
- Auto-Recharge: You authorize us to automatically charge your payment method to replenish your Wallet (e.g., add $20) whenever the balance falls below a minimum threshold (e.g., $10).
- No Refunds: Wallet credits and Subscription fees are non-refundable.
3. Limitation of Liability (The “Hallucination” Clause)
READ CAREFULLY: You acknowledge that this Service utilizes Large Language Models (Artificial Intelligence). By their nature, these models are probabilistic, not deterministic.
- Accuracy: The AI may occasionally generate incorrect, misleading, or “hallucinated” responses (e.g., inventing a price or promising a feature that does not exist).
- Your Responsibility: You agree that you are solely responsible for monitoring all AI conversations. You must verify any critical information generated by the AI before acting on it.
- Waiver: HandShake AI shall NOT be liable for any direct, indirect, incidental, or consequential damages resulting from the AI’s output. This includes, but is not limited to: lost profits, lost data, reputational harm, or costs associated with fulfilling promises made erroneously by the AI.
- No Liquidated Damages: Under no circumstances shall HandShake AI be liable for liquidated damages or penalties resulting from AI performance, “hallucinations,” or service interruptions. Our total liability shall not exceed the total Subscription Fees paid by you in the single month preceding the incident.
4. Compliance & Indemnification
- Consent to Contact: You warrant that you have obtained all necessary legal consents (e.g., opt-ins) to contact your leads via automated voice and text, in full compliance with regulations such as the TCPA (USA) and GDPR (UK/EU).
- Prohibited Use: You will not use the Service for cold calling, spamming, harassment, or illegal activities.
- Indemnity: You agree to fully indemnify and hold HandShake AI harmless against any claims, fines, legal fees, or damages arising from your use of the Service, including but not limited to claims related to unsolicited communications or recording laws.
5. Cancellation
You may cancel your subscription at any time with 30 days’ written notice. Upon cancellation, access to the CRM and AI Agent will be revoked. Unused Wallet credits are forfeited upon termination